Delta-Montrose Electric Association (DMEA) has received numerous reports of someone trying to convince them it is urgent to immediately pay their electric bill.

People who have contacted DMEA say a person calls claiming to be a company representative, then tells them their bill is overdue and service is about to be disconnected unless they make immediate payment. If you receive one of these call report it to law enforcement and DMEA.

Before giving any personal information or paying the alleged overdue bill, DMEA says gather your electric bill information, go to the DMEA website and log into My Account.

This will allow you to see the current balance due, (if any), when payment is due and, if you choose, pay your bill online. You can also mail or drop off your payment at a DMEA office.

Unfortunately, the scam is happening at the same time DMEA is conducting a legitimate telephone survey of its customers.

The phone survey asks questions about customer service and satisfaction as well as the customer's wants and needs from DMEA.

The legitimate survey does not discuss billing or request any financial or personal information. The survey is designed to help DMEA improve their service and develop new programs for their customers.

People are encouraged to complete the customer satisfaction survey. In light of the scam, if they're not comfortable responding on the phone, customers can stop by or call the DMEA office at 970-240-1283.

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